Appointment Cancellation Policy
We strive to provide excellent clinical care for each horse, pony and donkey and quality service to you as our client.
In an attempt to be consistent with this, we have an Appointment Cancellation Policy in operation that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been set aside for you and your horse/pony. When it is missed, that time cannot be used to treat another patient who needs our services.
Shanaghan Veterinary Services respects your right to privacy. This section contains information on our policy to protect the privacy of your personal data.
Customers are advised that we record two general levels of information about their visit on our website. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site. The second is information that is personal or particular to a specific visitor who knowingly chooses to provide that information. Any information which you provide is not made available to any third parties and is used by Shanaghan Veterinary Services only in line with the purpose for which you provided it.
The statistical and analytical information provides general and not individually specific information about the number of people who visit this website; the number of people who return to this site; the pages they visit; where they were before they came to this site and the page in the site at which they exited.
Through this website you may have an opportunity to send us information, such as through the “contact us form”, “contact us” section, subscribe to our newsletter, ask a question on our live chat platform or complete an online purchase. By choosing to participate in these, you will be providing us with some level of personal information relating to you.
These personal data categories include:
Name, address, contact details such as telephone number, mobile phone number, email address, , bank details and marketing categories.
This information will only be used by Shanaghan Veterinary Services for:
The purposes for which it was provided e.g. clinical care of your horse or pony, answering an enquiry, marketing and administration purposes. Your data may be shared with your primary veterinary surgeon and/or insurance company. By booking an appointment you are consenting to this use.
Cookies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
This site uses 2 different types of cookies,
o Session Cookies
o Persistent Cookies
Session Cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the registration process for financial security purposes. A session cookie is also used to remember your language preference when viewing the site. These session cookies are erased when you close your browser, or after 20 minutes of inactivity.
Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site. This site only places cookies that are specific to this site.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Controlling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
Login related cookies,
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Orders processing related cookies,
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Facebook Conversion Tracking Pixel
This website may from time to time use Facebook Advertising, Facebook Pixel re-marketing, and communications. This tool allows us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous and we cannot see the personal data of any individual user.
Retention of Your Information
We will retain your personal data only for as long as is necessary for the purposes for which it was collected and in order to meet the legal, clinical and business requirements of managing your account.
We will retain records of any transaction you enter into with us or products you receive for up to 7 years after the date of transaction. This is so that we can respond to any complaints or disputes that arise in that period as well as complying with HMRC requirements.
We will retain your contact details for marketing purposes for as long as we have your permission to send you marketing information, you can opt out to receive marketing information at any time.
We will retain financial transaction information for 7 years after the date of those transactions.
We will retain other personal data for us to do so to comply with our regulatory and legal requirements.
Security
It is the policy of Shanaghan Veterinary Services never to disclose personal or technical information in respect of individual website visitors to any third party unless obliged to disclose such information by rule of law.
Shanaghan Veterinary Services will take all appropriate measures to prevent unauthorized access to, alteration of, disclosure of or destruction of your personal information.
However, although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us or our website. Any transmission of personal information is at your own risk.
Your Rights
The General Data Protection Regulation and the Data Protection Act provide you with a number of rights under the legislation as a data subject. You have the right to be provided with details of the processing of your personal data and to obtain a copy of the personal data we hold about you. We will respond to your requests within one month of the receipt of your request. If the personal data, we hold on you is inaccurate or incomplete you have the right to rectify or complete such personal data. You may also have the right to have such data deleted.
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at our sole discretion. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
Contact Us
Should you have any queries regarding any privacy issues you may have, or should you wish to access/ amend/ or erase any of your personal details, please contact us at;
“Shanaghan Veterinary Services” 10 Shannaghan Hill, Katesbridge, County Down. Northern Ireland. BT32 5NH, by telephoning us at 07715 218247 or by writing to us at info@svsvet.co.uk